(Frequently Asked Questions)

How long will it take to get my order?

We ship the same day, and shipping is free in the USA. 3 - 5 business days on the West Coast and 5-7 business days elsewhere in the Continental USA.

What is your return policy?

Any return merchandise must be clean and undamaged in original packaging. Products returned will be charged refunded with a restocking fee. All our Vaporizers carry a manufacturer’s warranty. You can send vaporizers to us for warranty repair. In most cases, you should contact us at 1-800-659-8731 or by email at info@vaporizeit.com. Warranties do not cover damage. If the unit is damaged, you will have to pay for repairs.

Can I also subsequently order individual parts?

Yes, of course. We sell parts for many types of vaporizers.